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Novots standardized deskside service will help customer promptly deploy, configure, standardize, and troubleshoot end user’s desktop system, and achieve cost reduction, better service level and higher satisfaction rate.
1. Technical Support Service Desk (both Onsite and On Call Service)
- Operation System (OS) / Applications / Hardware configuration and troubleshooting.
- IMAC (Install, Move, Add, Change) Service
- Single Point of Contact Technical Support Management
- Anti-Virus Management
- Software Distribution, patch and upgrade management
- Account Management
- IT Asset Management
2. Help Desk Management Service
- Hotline Support
- Standard Case Management Tools
- Incident logging, reporting and escalation
- Efficient first level support
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